Frequently Asked Questions

Everything you need to know about your TOTEM experience.

What is the warranty period for TOTEM devices?

All TOTEM electronics come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary based on your location and are calculated at checkout.

What is your return policy for opened electronics?

We accept returns within 30 days of purchase. If the item is opened, it must be returned in its original packaging with all accessories to be eligible for a partial refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later options like Klarna.

Are TOTEM products compatible with other smart home ecosystems?

Most TOTEM smart devices are designed with open-platform compatibility, supporting integration with Amazon Alexa, Google Assistant, and Apple HomeKit.