Returns & Exchanges

At TOTEM, we stand by the quality of our high-performance electronics and offer a 30-day window for returns on all hardware. If you are not completely satisfied with your purchase, we provide a streamlined process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your TOTEM account and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging including all cables, manuals, and accessories to ensure full credit eligibility.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.